Terms of Service

image26

Legally Binding Agreement 

By signing a contract with A-Grade Pressure Washing Services, you are singing a legally binding contract for work to be completed at an agreed upon price. In the event that you break this contract, all deposits made to the company shall be surrendered as damages. 


Product Warranties 

All Warranties are limited to those offered by the manufactures of the products used by A-Grade Pressure Washing Services, makes no additional warranties. If you ever have a concern or concerns regarding our work, A Grade Pressure Washing Services, should be notified immediately. 


Water Usage 

By signing this agreement, you agree to provide A-Grade Pressure Washing, the right to use an on-site water supply as needed to complete the stated project without compensation. If an exterior water supply is required it will be at an additional charge. It is the Customer's responsibility to make sure the water supply is on and working before we arrive. Additional charges will be applied if water is not available. 


Electrical Usage 

By signing this agreement, you agree to provide A-Grade Pressure Washing the right to use an on-site source of electricity as needed to complete the stated project without compensation. If an exterior source is required it will be at an additional charge. 


Color and Tone 

The properties and species of wood, age and weather can greatly affect the resulting color or tone of the stain. Note: Variances may occur on individual boards as well as total project densities and other characteristics vary across and throughout wood. Concrete or paved surfaces vary in color and are porous so not all gum or stains are guaranteed to be removed. Original color of surface may be inconsistent, damaged or spoiled surfaces will be exposed and subject to repair at no fault or responsibility of the company. Therefore, stains may not be able to be removed and final color may vary. A-Grade Pressure Washing Services. and all of its associates attempt to represent final finish color and tones as best as possible. While we can often give you an idea of the overall color or tone you must expect some variance in the overall finish. 


Courtesy 

While A-Grade Pressure Washing Services is on location on your property, you are responsible for keeping all children and pets, as well as other individuals away from the work area. Children and pets must be kept off work surface for at least 24 hours after our work is complete. This is for your safety as well as our own. Additionally, noise consideration and full access to areas is the responsibility of the customer. 


Payments 

Payments must be made out to A-Grade Pressure Washing and are due as per the contract schedule and are to be paid by check, money order or cash. All balances are ALWAYS paid due upon completion of the job. Any variance to this policy must be agreed upon and in writing on our contract. Late charges will be immediately assessed on all balances not paid in accordance with contract terms. The customer agrees to pay any collection cost incurred by A-Grade Pressure Washing related to the collection process of outstanding balances. 


Scheduling 

Scheduling, in a business in which productivity relies upon the weather, can be difficult. Inclement weather and available day light may affect scheduling. We try our best to keep scheduling conflicts to a minimum, however circumstances that are beyond our control may affect your project start and completion dates. You will be notified of any changes. 


Removal & Replacement of Deck Contents 

Removal and replacement of grills, deck furniture, planters, etc. is the responsibilities of the homeowner. Should we need to remove items from the deck, we will not be responsible for breakage or for storage issues. An additional charge will be applied for the time & labor devoted to the removal of these items. 


Damages 

A-Grade Pressure Washing Services is not responsible for damages due to improperly closed windows and doors, installed siding, loose shingles, or siding, broken or open windows, improperly sealed windows, wood rot, defective construction, improperly secured wires, loose or improperly installed gutters and leaders, and improper caulking. In every aluminum siding case, and in some case in vinyl siding, the sun and weather will bleach the color and cause it to fade. Power washing, which entails removal of chalky, gritty of failing surface materials, may cause the faded aspects of the vinyl or aluminum to stand out. A-Grade Pressure Washing Services will not be responsible for such conditions. A-Grade Pressure Washing Services will not be responsible for loose mortar that may dislodge during the cleaning process. 


Stains 

Some stains cannot be removed by power washing. Tree sap, gum, artillery fungus, splatters from stain and paint, oil or grease are examples of materials that cannot be removed by conventional means. We make every attempt to point out these areas out to the customers when quoting the project. Sometimes, these stains cannot be removed at all. 


Property Condition 

A-Grade Pressure Washing expects your property to be in good repair and weather tight. This includes, but is not limited to all electrical service including receptacles and light fixtures. Doors and windows shall also be weather tight. A-Grade Pressure Washing Services is not responsible for damages as a result of water infiltration from poor or improper installation, maintenance or repair of electrical related items or doors or windows. A-Grade Pressure Washing Services cannot guarantee removal of artillery fungus from exterior house surfaces. 


Not included 

Windows and doors may become water spotted as a result of our services. Window and door cleaning is NOT included. Some stains, as listed in section eleven, may not be removed with standard pressure washing and are NOT included. 


Window Cleaning

A-Grade Pressure Washing will not be held responsible for any scratches to windows. Previous scratches may become visible after windows are cleaned, having been previously concealed by dirt and grime. Removal of hard water stains, rust, paint, adhesive, and mortar is not included in the standard cleaning, however pricing is available upon request for these specific services.